2.1. No refunds are issued if the Buyer:

• fails to arrive at the service location at the specified time;

• does not use the ticket before its expiration date;

• cancels the service on their own initiative.

2.2. Refunds are issued only if the service cannot be provided due to the Seller’s fault, for example:

• technical issues;

• the service provider’s illness or other unforeseen circumstances;

• other reasons that prevent the Seller from providing the service.

2.3. In such cases, the Buyer is given the option to choose:

• another visit date and time, or

• a full refund of the paid amount.

3.1. To initiate a refund, the Buyer must contact via email: info@pabegimobunkeris.lt.
3.2. The request must include the order number, the buyer’s name and surname, and the circumstances under which the service was not provided.
3.3. The refund will be issued within 14 calendar days from the date of the decision, using the same payment method that was used for the original transaction.